Shipping policy
Thank you for choosing Forward Perfume. This shipping policy explains our shipping methods and procedures. By placing an order on our website, you agree to this policy.
1. Shipping Methods:
We offer standard shipping through our selected carrier for all orders within the Vietnam, as well as to select international destinations. Shipping options and fees are calculated based on your location and the selected shipping method. You will be able to choose your shipping method at the checkout page.
2. Processing Time:
We typically ship orders within 1-2 business days of receiving payment, but processing times may vary. If there is a delay in shipping your order, we will notify you by email.
3. Delivery Times:
Delivery times vary depending on your location and the selected shipping method. In general, standard shipping within the Vietnam takes between 2-3 business days, while international shipping may take up to 14 business days or longer. Please note that these are estimated delivery times and are not guaranteed.
4. Shipping Fees:
Shipping fees are calculated based on your location and the selected shipping method. Shipping fees are non-refundable.
5. Order Tracking:
We provide order tracking information through our carrier’s website. You will receive a tracking number by email once your order is shipped. Please note that it may take up to 24-48 hours for tracking information to update.
6. Incorrect Shipping Information:
It is your responsibility to provide accurate shipping information. We cannot be held responsible for delays or losses due to incorrect shipping information provided by the customer.
If you have any questions or concerns about our shipping policy, please contact our customer service team.
1. Shipping Methods:
We offer standard shipping through our selected carrier for all orders within the Vietnam, as well as to select international destinations. Shipping options and fees are calculated based on your location and the selected shipping method. You will be able to choose your shipping method at the checkout page.
2. Processing Time:
We typically ship orders within 1-2 business days of receiving payment, but processing times may vary. If there is a delay in shipping your order, we will notify you by email.
3. Delivery Times:
Delivery times vary depending on your location and the selected shipping method. In general, standard shipping within the Vietnam takes between 2-3 business days, while international shipping may take up to 14 business days or longer. Please note that these are estimated delivery times and are not guaranteed.
4. Shipping Fees:
Shipping fees are calculated based on your location and the selected shipping method. Shipping fees are non-refundable.
5. Order Tracking:
We provide order tracking information through our carrier’s website. You will receive a tracking number by email once your order is shipped. Please note that it may take up to 24-48 hours for tracking information to update.
6. Incorrect Shipping Information:
It is your responsibility to provide accurate shipping information. We cannot be held responsible for delays or losses due to incorrect shipping information provided by the customer.
If you have any questions or concerns about our shipping policy, please contact our customer service team.